Service Benchmarking and Measurement-Using Metrics to Drive Customer Satisfaction and Profits

Microsoft Dynamics CRM

This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.

Tags : microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program, performance data analysis


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Published:  Mar 30, 2010
Length:  34
Type:  White Paper