Third-Party White Paper by EMA: ITIL v3: Making Business Services Serve the Business

ASG Software Solutions

The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM). Explore the issues surrounding the refined definition of the Configuration Management Database (CMDB) in ITIL v3, as well as the powerful Configuration Management System (CMS), in this ASG / EMA White Paper.

Tags : asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization

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Published:  Nov 03, 2008
Length:  11
Type:  White Paper