The Total Economic Impact Of Progress Actional Management For Interconnected Applications

Progress Software BTA Telecommunications

Based on the Forrester Total Economic Impact (TEI) methodology, frameworks and interviews, Forrester Consulting, in this commissioned study for Progress, measured the total economic impact and potential ROI that using Progress Actional delivered in monitoring and managing the CRM system of a leading media and entertainment services provider.

Tags : progress software, telecommunications, tei, crm, telcos, telecom, business transaction, vanson, transaction failure


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Published:  Feb 25, 2009
Length:  25
Type:  White Paper