Accelerate Product Innovation, Get Your Customers Involved -- SAP case study

Jive Software

The essence of SAP's customer focused ecosystem is value, speed, and innovation. SAP's approach focuses on the needs of organizations and individuals by providing open communications between SAP, its customers, and partners. Powering this ecosystem with the Collaboration Workspace, a branded online community, helps SAP continue its tradition of industry leadership and customer value. Learn how you can leverage a branded online community to: * improve customer satisfaction by fostering collaboration around key customer topics * accelerate innovation by focusing on customer pain points and immediately receive validation and feedback from customers * increase customer loyalty by improving transparency for customer into SAP's product development process

Tags : ecosystem, jive, collaboration workspace, sap, online community, social media, validation, customer feedback


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Published:  Oct 12, 2009
Length:  1
Type:  Webinar