BSM, IT and Business Facilitation: How BSM Can Bring IT into the Business Decision Making Process

Quocirca

Technology is no longer a nice to have, or a tool for the few. With many organizations now being completely dependent on their IT systems, the need for the IT department to be seen to be responding to the organization's requirements is of critical importance.  Business Service Management, or BSM, can help in providing underpinnings to the IT function. This paper looks at how the changing processes and market conditions within an organization can be augmented through the use of a Business Service Management (BSM) approach, creating a flexible and responsive technology infrastructure aimed at supporting a rapidly changing commercial landscape and enabling greater competitiveness in the markets.

Tags : quocirca, business service management, bsm, service management, business management


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Published:  Jul 03, 2008
Length:  10
Type:  White Paper