valued customers

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By: INT_AstuteIT_ABM_DoubleTouch_BENELUX     Published Date: Feb 23, 2018
Technology offers the opportunity for brands to compete - and win - on a rising standard of customer service delivery. Changing cornerstones of engagement: consumers may seem like they stick with their service providers no matter what, but marketers canít be complacent. To stop their valued customers adding services elsewhere, organizations need to fulfill a new set of standards.
Tags : management, call center, website, mobile, app
     INT_AstuteIT_ABM_DoubleTouch_BENELUX
By: CrowdTwist     Published Date: Nov 28, 2017
In todayís competitive retail environment, itís not enough to simply meet customer expectations. Brands must exceed them with exceptional customer experiences that make customers feel heard, valued, and devoted to the brand. Brands across industries are embracing engagement-based loyalty programs because they deliver emotionally resonant experiences that go far beyond discounts. Omnichannel loyalty programs deliver rich, nuanced customer data about customersí profiles, behaviors and needs, so that brands can deliver them more relevant experiences.
Tags : 
     CrowdTwist
By: IBM     Published Date: Jul 07, 2014
Overlandís vision is to bring its valued customers the best range of quality fashion footwear. It needed a way to measure the effectiveness of its training and leadership development program to monitor workplace engagement. Learn how training at Overland Footwear keeps leaders connected to mission.
Tags : ibm, social business, smarter workforce, overland, training, mission, leaders
     IBM
By: Oracle     Published Date: Nov 13, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Tags : zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge
     Oracle
By: Oracle     Published Date: Nov 01, 2013
Social-enabled contact centers leverage social interactions to build stronger relationships with customers, deliver consistent and relevant brand experiences across touch points, and better engage customers with employees and partners. There are 3 capabilities your company will need to be successful.
Tags : zenithoptimedia, oracle, rightnow cloud service, contact center, valued customers, social-enabled customer service, customer conversations, social media, twitter, facebook, crowd service, agent-assisted service, crowd-sourced knowldge
     Oracle
By: LogMeIn Rescue     Published Date: Oct 21, 2013
The role of customer service is one that is valued and well understood by many organizations. However, making the leap from correlating customer service activities with overall performance results to investing in strategies that deliver top-notch results is increasingly becoming a key differentiator. Top performing businesses have long understood the financial ramifications of a satisfied and engaged customer and continue to act on developing a profitable model to engage, interact, and win with their key customers. This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
Tags : logmein, aberdeen group, customer service, customer support, roi, customer satisfaction, crm, customer retention, customer service management, remote access tools, collaboration, software development, business technology
     LogMeIn Rescue
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