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By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
Tags : 
     Zendesk
By: Zendesk     Published Date: Feb 20, 2019
With the Zendesk Benchmark, our data index of 45,000 companies using Zendesk, we explored how top companies tackle customer support to identify what separates leaders from everyone else.
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     Zendesk
By: Juniper Networks     Published Date: May 04, 2018
PwC surveyed 235 IT leaders and interviewed another 35 from large, medium, and small enterprises to understand the buying decisions of IT leaders, across a wide variety of networking components (i.e., switches, SDN, and infrastructure monitoring solutions) within the data center. This report highlights the survey and interview insights to help Enterprise IT leaders understand the trends and implications of multi cloud environments.
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     Juniper Networks
By: Adobe     Published Date: Jan 27, 2014
Quarterly digital intelligence briefing 2014
Tags : technology, customer trends, digital intelligence, digital trends, marketing trends
     Adobe
By: Adobe     Published Date: Apr 30, 2014
Social media is rising beyond just likes and retweets. Social media continues to shape the digital marketplace with how brands can engage their consumer. Whether its through a sponsored link on Twitter, an inline ad with Facebook, or retail placement on Pinterest, an understanding of the current trends will go a long way to producing a successful social media marketing campaign.
Tags : adobe, abode media optimizer, social intelligence, facebook, twitter, social media marketing, marketing, consumer engagement, marketing campaign, buyer trends
     Adobe
By: Adobe     Published Date: Jul 09, 2014
Quarterly Digital Intelligence Briefing in association with Adobe
Tags : trends in integrated marketing, quarterly digital intelligence
     Adobe
By: Adobe     Published Date: Jul 09, 2014
Quarterly Digital Intelligence Briefing in association with Adobe
Tags : trends in integrated marketing, quarterly digital intelligence
     Adobe
By: Adobe     Published Date: Jul 09, 2014
The 2014 Digital Trends report from Econsultancy and Adobe is based on a global survey of more than 2,500 marketers and internet professionals carried out at the end of 2013.
Tags : digital trends 2014, digital trends report, adobe digital trends
     Adobe
By: Adobe     Published Date: Aug 05, 2014
In 2014, there will be more than 2 billion smartphones global. Mobile is becoming not on the new digital hub but also the bridge to the physical world. That's why mobile will affect more than just your digital operations- it will transform your entire business. 2014 will be the year that companies increase investments to transform their business with mobile as a focal point. This fifth annual mobile trends report highlights new mobile trends that we expect to see this year as well as some over hyped topics that we believe will fail to provide real business value in the short term.
Tags : forrester, mobile trends, mobile, digital operations, business value, smartphones, enterprise applications
     Adobe
By: Adobe     Published Date: Aug 05, 2014
En 2014, il y aura plus de 2 milliards de smartphones dans le monde. Le mobile est non seulement le nouveau hub digital, mais il fait aussi le lien avec le monde physique. C’est pour cette raison que le mobile affectera bien plus que vos opérations digitales : il va transformer votre activité toute entière. En 2014, les entreprises vont développer leurs investissements pour centrer leurs activités autour du mobile. Ce cinquième rapport annuel sur les tendances du mobile met en avant les grandes lignes de ce que nous réserve cette année ainsi que les thèmes ultra-médiatisés dont nous pensons qu’ils ne constituent pas une valeur commerciale réelle à court terme.
Tags : forrester, mobile trends, mobile, digital operations, business value, smartphones, enterprise applications
     Adobe
By: Adobe     Published Date: Aug 05, 2014
2014 werden weltweit mehr als zwei Milliarden Smartphones im Einsatz sein. Mobile wird nicht nur Dreh- und Angelpunkt der neuen digitalen Welt, sondern auch die Verbindung zurphysischen Welt. Der Mobile-Trend betrifft daher nicht nur Ihre Aktivitäten im Bereich digitaler Medien. Er wird einen Wandel für Ihr gesamtes Geschäft bewirken. 2014 werden Unternehmen verstärkt investieren, um diesen Trend aufzugreifen und ihr Geschäft mit dem Schwerpunkt Mobile neu auszurichten. Dieser jährliche Bericht zu den Trends im Mobilbereich untersucht neue mobile Trends, die wir für dieses Jahr erwarten, sowie einige überbewertete Themen, dieunserer Meinung nach kurzfristig keinen echten Geschäftswert bieten werden.
Tags : forrester, mobile trends, mobile, digital operations, business value, smartphones, enterprise applications
     Adobe
By: Adobe     Published Date: Feb 03, 2015
This guide aims to help transform your email marketing strategy into a money-making machine.
Tags : email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing
     Adobe
By: Adobe     Published Date: Feb 03, 2015
This guide aims to help transform your email marketing strategy into a money-making machine.
Tags : email marketing strategy, consumer responses to email, personalized and relevant emails, new trends for email marketing
     Adobe
By: Adobe     Published Date: Feb 03, 2015
The 2015 Digital Trends report, published by Econsultancy in partnership with Adobe explores different new digital trends such as customer experience, CX and content marketing, data-driven business, targeting and personalisation, mobile, cross-channel marketing and content optimisation.
Tags : digital trends, marketing digital and ecommerce trends, customer experience, content marketing, targeting and personalisation, mobile trends, marketing and content optimisation
     Adobe
By: Adobe     Published Date: Feb 03, 2015
This Benchmark report evaluates digital advertising activity, predicts trends of Social Media and Online Advertising.
Tags : digital advertising report, search marketing
     Adobe
By: Adobe     Published Date: Feb 03, 2015
This Benchmark report evaluates digital advertising activity, predicts trends of Social Media and Online Advertising.
Tags : digital advertising report, search marketing
     Adobe
By: Adobe     Published Date: Feb 03, 2015
This White Paper provides information on new trends and key findings of Digital Publication Platforms.
Tags : digital publication platform, content marketing
     Adobe
By: Adobe     Published Date: Aug 04, 2015
InfoTrends has developed this analysis piece to highlight who we believe to be the top vendors in this market.
Tags : digital publishing, digital publishing landscape, digital publishing solution
     Adobe
By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction, personalised customer interaction
     Adobe
By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction, personalised customer interaction
     Adobe
By: Adobe     Published Date: Nov 11, 2015
This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.
Tags : 7 trends in digital asset use, create content, manage content, delivery content, omptimise content, customer experience, marketing channel, customer interaction, personalised customer interaction
     Adobe
By: Adobe     Published Date: Nov 11, 2015
Econsultancy's Quarterly Digital Intelligence Briefings look at some of the most important trends affecting the marketing landscape.
Tags : trends of marketing landscape, digital intelligence, cx challenge, customer experience, mobile excellence, internet of things, modern customer experience, complexity of customer experience, mobility, wearable tech
     Adobe
By: Adobe     Published Date: Feb 09, 2016
This white paper shows how to build a customer-centric model.
Tags : customer experience, mobility, mobile devices, marketing experiences, digital trends, marketing experiences, customer-centric model
     Adobe
By: Adobe     Published Date: Feb 09, 2016
This white paper shows how to build a customer-centric model.
Tags : customer experience, mobility, mobile devices, marketing experiences, digital trends, marketing experiences, customer-centric model
     Adobe
By: Adobe     Published Date: Feb 09, 2016
This white paper shows how to build a customer-centric model.
Tags : customer experience, mobility, mobile devices, marketing experiences, digital trends, marketing experiences, customer-centric model
     Adobe
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