service management

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By: Oracle     Published Date: Mar 28, 2017
Restaurant operators often speak of innovation in terms of putting new signature dishes and food creations on the menu. But where the biggest innovation is happening today, arguably, is less on the menu and more in the technology that is driving increased efficiency and effectiveness across all parts of the food and beverage services industry. Next-generation restaurant management and POS systems are having a profound impact on business operations, guest satisfaction, revenue growth and overall profitability.
Tags : restaurant, pos, technology, oracle, food, service
     Oracle
By: IBM     Published Date: May 02, 2017
There's an old saying in information security: "We want our network to be like an M&M, with a hard crunchy outside and a soft chewy center." For today's digital business, this perimeter-based security model is ineffective against malicious insiders and targeted attacks. Security and risk (S&R) pros must eliminate the soft chewy center and make security ubiquitous throughout the digital business ecosystem — not just at the perimeter. In 2009, we developed a new information security model, called the Zero Trust Model, which has gained widespread acceptance and adoption. This report explains the vision and key concepts of the model. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
Tags : resource management, product data, remote services, asset management, cloud management, web applications, application scheduling, internet of things
     IBM
By: BMC Software     Published Date: May 16, 2011
Learn how you can combine the benefits of traditional IT management with the dynamic potential of cloud architectures in this white paper.
Tags : bmc software, hybrid cloud delivery, cloud services management, bmc cloud lifecycle management, cloud service delivery, cloud resource management, service catalog establishment, hybrid cloud integration
     BMC Software
By: BMC Software     Published Date: May 16, 2011
Learn more on how users can customize their cloud services - while you maintain control.
Tags : bmc software, custom cloud, cloud computing, modular cloud service, lilac schoenbeck, bsm, business srvice management, service level agreement, sla
     BMC Software
By: HP - Enterprise     Published Date: Aug 31, 2011
New headlines provide ongoing evidence that IT Security teams are losing the battle against attackers, reinforcing the need to address the security of enterprise applications.This Analyst Insight reviews several practical steps you can take to get started now.
Tags : "application security", cyber-attacks, software security assurance, dast, sast, security breach, data breach, owasp, software vulnerabilities, critical application vulnerability, hp fortify, aberdeen, sdlc, mobile security, on-demand solutions, software-as-a-service, saas, it security, alm, "application lifecycle management"
     HP - Enterprise
By: Cisco     Published Date: Jul 01, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure, ema, newscale
     Cisco
By: Avocent     Published Date: Aug 22, 2011
By enabling services for controlling access to the infrastructure and monitoring for activity, management decisions can be made to improve data center services.
Tags : avocent, data center services, infrastructure, ema, data center operations control, controlled data center infrastructure, data center
     Avocent
By: Cisco     Published Date: Jul 27, 2011
This EMA White Paper examines in more detail the building blocks for private cloud computing - automation, virtualization, and cloud service management - and provides EMA's recommendations for a phased approach to cloud computing, based on EMA's maturity model, research data, and enterprise activities, with prescriptive approach and some sample use cases to help get started.
Tags : cisco, automization, service catalog, self-service, virtualization, private cloud, building blocks, infrastructure, ema, newscale
     Cisco
By: Rosetta Stone     Published Date: Mar 22, 2012
MarketBridge, a leading global provider of sales and marketing services, surveyed 493 senior and upper management-level business professionals in a variety of functional roles at leading international corporations to learn more about their company's language-learning needs. Please download this free white paper for more information.
Tags : bilingual, human resources, rosetta stone, global human resources, business research
     Rosetta Stone
By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
Tags : customer service, best practices, efficiency, profit, business management
     Esker
By: Esker     Published Date: Dec 19, 2016
There is a noticeable shift occurring in the world of order management. Traditionally, projects related to order-taking were spearheaded by the customer service department. Not anymore. The pressures of today’s global economy have forced supply chain functions to play a more direct and strategic role in reducing costs, improving the customer experience, and driving added value throughout the organization. Naturally, supply chain leaders now have a significantly higher rate of interest and involvement in order management initiatives. Supply chain leaders work in a competitive environment, and in order to get ahead of the competition, they are increasingly turning to order processing automation solutions. Find out the four key reasons automation is emerging in the supply chain. Download now!
Tags : 
     Esker
By: Workday     Published Date: Mar 02, 2018
Today’s banks, credit unions, asset management firms, lending companies, and other financial services businesses operate in a highly competitive and regulated environment. Servicing clients, introducing new products and channels, and opening new markets as well as having insight into your loans, investments, and deposits is critical to your bottom line. At the same time, employing the right people is what drives your future. Workday provides financial management, human capital management, and planning/ budgeting in a single cloud-based system to support your needs.
Tags : bank, credit unions, financial services, cloud-based system
     Workday
By: ServiceNow     Published Date: Nov 22, 2013
Whether you’ve embraced it or not, mobile is already part of your business. To remain relevant, IT must think like the business. IT must reinvent itself and become more of a technology advisor and less of a technology traffic cop. This paper sets out some of the key lessons learned by progressive organizations that have used mobile to get ahead.
Tags : servicenow, enterprise it, mobile computing, mobile initiative, it managers, progressive enterprise, mobile users, bring your own device, mobile device management, mobile adoption, mobile maturity model, mobile savvy, actionable analytics, renew it
     ServiceNow
By: ServiceNow     Published Date: Nov 22, 2013
A modern ITAM solution allows organizations to consolidate legacy systems into one system of record and automate the asset lifecycle.
Tags : servicenow, enterprise it, asset management, software asset management, itam, itsm, service management, software-as-a-service, service catalog, runbook automation, manual to automation, workflow engine, complex integration, vendors and models
     ServiceNow
By: ServiceNow     Published Date: Nov 22, 2013
An effective service catalog enables IT to deliver business services that are more customer and service focused, which results in higher customer satisfaction, provides standardization and consistency and increases IT visibility across the organization.
Tags : servicenow, enterprise it, boost visibility, business value, service catalog, service management, infrastructure library, budget effectiveness, customer-focused services, business critical asset, customer requirements, service level management, it management
     ServiceNow
By: Millennia Patient Service     Published Date: May 05, 2014
Learn the five most important considerations for successfully converting to a new revenue cycle management solution with minimal cash flow disruption.
Tags : millennia patient services, revenue cycle management, healthcare, healthcare technology, patient receivables, healthcare it, financial management systems, billing, revenue cycle operations, cash flow
     Millennia Patient Service
By: Millennia Patient Service     Published Date: May 05, 2014
Learn about 3 key points and statistics that you will need to understand and manage the impact ObamaCare and PPACA will have on the medical provider revenue cycle.
Tags : millennia patient services, patient receivables, patient accounts receivables, obamacare, ppaca, medical support service, medical provider revenue cycle, patient a/r, revenue cycle management
     Millennia Patient Service
By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
Tags : business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management, productivity
     AppDynamics
By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
Tags : kaseya, hybrid, cloud, management, msp, mobile, big data
     Kaseya
By: MobileIron     Published Date: Apr 05, 2017
MobileIron is a proven leader in mobile and cloud security innovation for the modern enterprise. In addition to being the enterprise choice for secure mobility, we rank in the top five for all categories of the Gartner Critical Capabilities for High-Security Mobility Management. We have also been positioned as a Leader in the Gartner Magic Quadrant for Enterprise Mobility Management Suites for six consecutive years. Our platform is fully mature and built from the ground up to address evolving mobility and cloud requirements. Plus, MobileIron integrates with leading technology providers, so customers aren’t tied to proprietary technologies that don’t meet their needs. We ensure customers can choose the best technologies that fit their environment.
Tags : cloud services, enterprise management, cloud security, mobile security, mobile device security, platforms, email security, cloud data, app security
     MobileIron
By: MobileIron     Published Date: Apr 05, 2017
MobileIron is a proven leader in EMM innovation and mobile security for the modern enterprise. In addition to being the enterprise choice for secure mobility, we rank in the top five for all categories of the Gartner Critical Capabilities for High-Security Mobility Management. We have also been positioned as a Leader in the Gartner Magic Quadrant for Enterprise Mobility Management Suites for six consecutive years. Our platform is fully mature and built from the ground up to address evolving mobility and cloud requirements. Plus, MobileIron integrates with leading technology providers, so customers aren’t tied to proprietary technologies that don’t meet their needs. Our goal is to ensure organizations can choose the best technologies that fit their environment.
Tags : cloud services, enterprise management, cloud security, mobile security, mobile device security, platforms, email security, cloud data, application protection, app security
     MobileIron
By: Intralinks     Published Date: Apr 13, 2015
They say content is king. But if your content isn’t protected, it’s a king with no clothes. The proliferation of mobile devices in the workplace, and the availability of cloud services designed for consumers, can lead to improper sharing of corporate data. Information that leaves your firewalls can live forever, and without adequate protection, can end up in the wrong hands. This report by Ovum takes a look at the challenges of information security and explores how a new generation of Information Rights Management (IRM) technology directly addresses the most critical concerns. Key topics include: • The threat posed by Dropbox and other consumer-grade FSS providers • The need for lifetime control of information and content • The ability to perform audits, and locate files, anywhere, and who accessed them • How next-generation IRM technology is available to add a new layer of security to every file
Tags : 
     Intralinks
By: SAP     Published Date: Jul 20, 2015
Read this white paper to learn why the right-now hunger of the modern customer can only be fed by an order management solution that provides a real-time view of available inventory and empowers the enterprise to deliver a true omnichannel shopping experience.
Tags : optimization, customer service, order management, inventory, omnichannel enterprise
     SAP
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