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By: Bazaarvoice     Published Date: Jan 09, 2013
Charles Schwab understands that customers make their best marketers, acquiring 40% of its new business through customer referrals. Charles Schwab shares best practices for financial services organizations to use in their decision to invest in social.
Tags : charles schwab, customer acquisition, customer referrals, customer recommendations, client ratings, customer experience
     Bazaarvoice
By: Red Hat Government     Published Date: Jul 21, 2011
An IDC executive report examines the future of cloud computing, focusing on design goals that support portability of applications and data, which will certainly avoid expensive and time-consuming fixes.
Tags : cloud computing, interoperability, red hat, open source, idc, enterprise linux, enterprise solutions, virtualization, linux, unix, redhat, government
     Red Hat Government
By: Adobe     Published Date: Aug 22, 2013
Web Content Management is becoming the focal point for companies who wish to deliver a truly seamless multichannel customer experience. The strategic importance of WCM is increasingly referenced in analysts' reports such as Forrester, which stress the importance for companies to move beyond using a CMS as a means to simply manage content and strategically utilise it to create digital experiences. With that said, it is concerning that just 38% of this survey's respondents agree that their CMS facilitates a 'brand enhancing digital presence.' Download this report to learn more.
Tags : content management, customer experience management, web content management
     Adobe
By: Adobe     Published Date: Sep 26, 2013
Enterprises strive for ever-greater business impact from their online presence, demanding more from Web content management than it has traditionally delivered. In this Gartner report, you'll find how well WCM vendors are responding, providing insights for buyers and those reviewing their existing applications.
Tags : web content management, buyer insights
     Adobe
By: Adobe     Published Date: Nov 07, 2013
A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.
Tags : adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns, digital media, optimisation of media activity, online display, paid research, campaign performance, business imperatives, disparate ownership, outsourced to agency
     Adobe
By: Adobe     Published Date: Nov 07, 2013
In Forrester’s 53-criteria evaluation of online testing platform vendors, we identified the seven most significant providers — Adobe, Autonomy, Maxymiser, Monetate, Optimizely, SiteSpect, and Webtrends — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria, and where these vendors stand in relation to each other, to help customer intelligence professionals select the right partner for their online testing needs.
Tags : adobe, forrester wave, online testing platforms, vendor selection, optimize core competency, digital marketers, maturing vendor solutions, future of online testing, growing online testing requirements, online testing vendors, balance functionality, balance usability, customer intelligence, right partner, online testing needs
     Adobe
By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat, which highlights the industry move to OpenStack and benefits of moving to OpenStack cloud technology, wherein companies see promise and a need for implementation expertise.
Tags : quickpulse, red hat, open stack, infrastructure, infrastructure as a service, isas, workload, cloud, virtulization, data center
     Red Hat
By: Red Hat     Published Date: Jan 08, 2014
This executive brief provides results of a CIO Magazine Quick Pulse poll sponsored by Red Hat which highlights the industry move to private cloud technology and hybrid cloud environments through dual-source virtualization wherein companies value security, performance and support in a quest to build the new IT paradigm.
Tags : red hat, virtualization, storage, cloud, cloud data, hybrid cloud, cloud management, platform as a service, paas, cloud data access storage, cloud applications, scalability, deployment, cloud technologies, it management, platforms
     Red Hat
By: Red Hat     Published Date: Jan 09, 2014
In this Forrester report: How the infrastructure/operations (I&O) role changes in a hybrid cloud world. How they accelerate the cloud application delivery life cycle to exceed business expectations of cloud & which management capabilities must be mastered to take on the role of hybrid cloud manager.
Tags : red hat, cloudforms, cloud management, hybrid cloud, infrastructure, operations, acceleration, application delivery, life cycle, hybrid cloud manager, deployment, it management, enterprise applications
     Red Hat
By: ServiceNow     Published Date: Sep 02, 2015
See why Gartner's 2015 Magic Quadrant recognizes ServiceNow as a leader for the second year in a row. Each year Gartner assesses the viability and competitive strength of vendors in the IT service support management (ITSSM) space. This valuable report helps users determine which solutions best fit their needs, based on the tool capabilities, the integration with IT Operations Management solutions and more than a dozen other factors. For the 2nd year in a row, ServiceNow is recognized as a Leader in this Gartner Magic Quadrant. Check out what makes us different. Get the full, complimentary report to: • Receive an assessment of key vendors • Get a snapshot of the overall market overview • Learn why ServiceNow remains a leader
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     ServiceNow
By: ServiceNow     Published Date: Oct 02, 2015
ServiceNow ExpressSM brings together all the great features you need to address these common IT Service Management challenges and more. • Revolutionize request management with a self-service portal and automated routing • Track assets centrally though an integrated CMDB across all IT processes • Make reporting timely and informative with one-click reporting, dashboards and gauges
Tags : 
     ServiceNow
By: ServiceNow     Published Date: Oct 02, 2015
Only ServiceNow Express delivers all this as one enterprise-grade cloud service— designed to solve IT service management challenges for enterprises of all sizes. The 3 Pillars of IT Service Management Excellence arE: • Automated Request Management • Integrated Asset Tracking • Intuitive Reporting
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     ServiceNow
By: SAP     Published Date: Dec 04, 2015
Download this whitepaper to see how advanced technologies such as big data, cloud computing, mobile devices, and enterprise access to in-memory platforms, predictive analytics, and planning software can help CFOs make better and more sophisticated use of data, influence decisions, and take practical, timely action.
Tags : finance function, finance, cfo, big data, cloud computing, mobile, in-memory platforms, predictive analytics, planning software
     SAP
By: SAP     Published Date: Dec 04, 2015
This report investigates the organisational measures companies must take to address the totality of the risks they face. The report is based on interviews with the following executives and experts.
Tags : risk management, risks, cfo, finance executives, holistic risk management
     SAP
By: SAP     Published Date: Dec 04, 2015
Supporting the needs of information workers requires the delivery of the latest, relevant information at the point of decision. Download this IDC Report to learn how to enable finance in a digital enterprise to plan, monitor, and predict.
Tags : digital enterprise, planning, monitoring, predicting, information industries, information workiers
     SAP
By: SAP     Published Date: Dec 04, 2015
In May of 2015, CFO Research conducted a global survey of senior finance executives at large companies, to examine the pressures they face in providing timely, accurate cash reporting and cash forecasting to business decision makers across the enterprise. This report is based on 371 survey responses from CFOs, treasurers, and other senior finance and treasury executives at companies with more than $250 million in annual revenues, representing a broad range of company segments.
Tags : cash management, finance executives, cash reporting, cash forecasting, business decision makers, cfo, treasurer
     SAP
By: SAP     Published Date: Dec 04, 2015
In May of 2015, CFO Research conducted a global survey of senior finance executives at large companies, seeking to better understand how finance leaders aspire to support business decision makers in the pursuit of value creation—and how leading-edge financial planning and business analysis capabilities factor into those aspirations. This report is based on 335 survey responses from senior finance executives at companies with more than US$500 million in annual revenues, representing a broad range of company segments.
Tags : financial planning and analysis, fp&a, finance leaders, business decision makers, business analysis capabilites
     SAP
By: SAP     Published Date: Dec 04, 2015
Download this report to learn more about nine key changes identified in this research that have started to transform the finance function of today, and five actions finance professionals at all levels can take to prepare themselves for tomorrow’s career.
Tags : digital economy, finance function, cfo, finance professionals, engagement, employee growth, digitalization, automation
     SAP
By: Teradata     Published Date: Jun 22, 2015
Passed on May 9, 2014, the Digital Accountability and Transparency Act (DATA Act) legislation requires federal agencies to report all expenditures—grants, loans, and contracts—in order to provide American citizens and policy makers better visibility into federal spending. At first glance, new federal requirements— which are scheduled to go in effect May 2017—can seem like imposed obligations with unknown benefits to the implementers. However, wise agencies and early adopters recognize how to transform this new compliance obligation into an opportunity to advance their federal agency by becoming more data driven. The Federal Government maintains vast amounts of data, and the DATA Act establishes data standards and sharing protocols that will help agencies exploit the benefits of data mining and analytics.
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     Teradata
By: Pega     Published Date: Apr 04, 2016
Organizations operating in the retail financial services sector – banks and insurers – need to work smart and fast to keep pace with the increasing demands of their customers. We may have a 24/7 love affair with our smartphones but it is clear that in the future we will be sharing information and making payments via fitbands, cars, TVs and white goods, as the Internet of Things fuses the physical and digital worlds. For incumbent banks and insurers, the challenge will be to leverage the possibilities of this new hyper-connected world to embed themselves in their customers’ daily lives. They need to change the way operate, which includes how they market, engage and communicate with their customer base. This will be a key defense against the growing ranks of digital newcomers seeking to disrupt and dislodge incumbents through an array of innovative and smart new offers. However, too many are moving too slowly, either from an excess of caution or complacency. This report should serve as a
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     Pega
By: Pega     Published Date: Jul 29, 2015
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave™: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints,” and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to discover how well each vendor fulfills Forrester’s criteria an
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     Pega
By: Pega     Published Date: Dec 16, 2015
Customer service is the cornerstone of a great customer experience. However, in today’s digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the “The Forrester Wave™: Customer Service Solutions For Enterprise, Q4 2015” report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader.
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     Pega
By: Pega     Published Date: Nov 18, 2015
The shift to digital business continues to gain momentum with no signs easing anytime soon. Smart organizations realize this and are accelerating investments in projects that put digital technologies at the center of their business models. The new requirements of digital transformation are forcing a major change in how companies evaluate and deploy Business Process Management (BPM) platforms and services. In “The Forrester Wave™: BPM Platforms For Digital Business, Q4 2015” report, the research organization used a 31 criteria evaluation process identifying the 12 most significant software providers in the category.
Tags : 
     Pega
By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
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     Pega
By: VMware     Published Date: Oct 05, 2015
Unless you’ve already deployed a Zero Trust network, your network security is broken. That’s the bad news. The good news? New ways of implementing a previously hardware-intensive and costly concept called micro-segmentation now put Zero Trust within your organization’s reach. Learn about these breakthrough developments in this Forrester Research report that is yours free, courtesy of VMware and Carahsoft®. Download your free copy now.
Tags : vmware, zero trust, forrester research, network security, network security solution, micro segmentation, carahsoft, security
     VMware
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