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By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.¹ As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Safeguarding the identity of users and managing the level of access they have to critical business applications could be the biggest security challenge organizations face in today’s assumed- breach world. Over 6,500 publicly disclosed data breaches occurred in 2018 alone, exposing over 5 billion records—a large majority of which included usernames and passwords.1 This wasn’t new to 2018 though, as evidenced by the existence of an online, searchable database of 8 billion username and password combinations that have been stolen over the years (https://haveibeenpwned.com/), keeping in mind there are only 4.3 billion people worldwide that have internet access. These credentials aren’t stolen just for fun—they are the leading attack type for causing a data breach. And the driving force behind the majority of credential attacks are bots—malicious ones—because they enable cybercriminals to achieve scale. That’s why prioritizing secure access and bot protection needs to be part of every organ
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay.1 As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
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     F5 Networks Singapore Pte Ltd
By: Experian     Published Date: Aug 29, 2019
Card-not-present fraud is estimated to reach $19.3 billion by 2022. Online payment fraud will grow 13.7% from 2017-2022 – Juniper Dive deeper into these data points with a focus on assessing the impact, challenges and opportunities presented by emerging payment mechanisms and regulation, as well as an in-depth assessment of sector-specific trends and outlook in regard to digital fraud. It provides essential reading for those wishing to understand where the key strategic focus should lie and how market forces are affecting the industry.
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     Experian
By: BehavioSec     Published Date: Oct 04, 2019
Authentication is evolving from static one-time user action, to transparent and continuous ways of validating digital identities without imposing frustration on end users. Behavioral biometrics technologies invisibly and unobtrusively authenticate users by validating the manner in which they physically interact online. Behavioral biometrics technologies learn how individual users hold mobile devices in their hands and press their fingers on the touchscreen. On computers, the system learns how users type on keyboards and move their mouse and cursor. The BehavioSec solution gathers this behavioral data and analyzes it using advanced techniques, to ensure that the user is who you expect them to be.
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     BehavioSec
By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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     Oracle
By: Oracle     Published Date: Sep 30, 2019
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s: A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services. But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
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     Oracle
By: GoCardless     Published Date: Oct 14, 2019
Die bald in Kraft tretende SCA zwingt Unternehmen einen Großteil ihrer Online-Zahlungen mit zusätzlichen Sicherheitsmaßnahmen zu versehen. Wir wissen: Kunden neigen dazu, einen komplexen Bezahlvorgang abzubrechen. Wie werden sie also auf die kommenden Änderungen reagieren? Wir haben 4.000 Kunden in Großbritannien, Frankreich, Deutschland und Spanien zu ihrer Einstellung zu Sicherheit und Komfort beim Online-Einkauf befragt. Wir stellten ihnen auch Fragen zu bestimmten Aspekten der neuen SCA-Gesetzgebung und darüber, wie sich eine erhöhte Sicherheit an der Kasse auf ihr Kaufverhalten auswirken würde. Werden beispielsweise abgefragte biometrische Daten wie ein Fingerabdruck Ihre Kunden verschrecken oder mehr Sicherheit vermitteln? Und würden sich die Befragten für das Lastschriftverfahren entscheiden, um den Komfort zu gewährleisten? Füllen Sie das Formular aus und erhalten Sie noch heute unseren kostenlosen Leitfaden mit allen detaillierten Umfrage-Ergebnissen.
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     GoCardless
By: GoCardless     Published Date: Oct 16, 2019
Die Strong Customer Authentication wird einen großen Einfluss auf Abonnement-Unternehmen haben, die Online-Zahlungen mit Karten einziehen. Wie wird die SCA Ihr Abo-Unternehmen beeinflussen? Eine Einführung in die Strong Customer Authentication Die Vorbereitung Ihres Unternehmens auf SCA Ausnahmeregelungen für SCA Ist GoCardless SCA-konform?
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     GoCardless
By: Cherwell Software     Published Date: Oct 28, 2019
: Today’s learning environments would be unrecognizable to past generations. Professors distribute and issue syllabi and assignments online. Students collaborate on group projects using Google Docs, Doodle and other technologies. Password reset requests alone could keep an entire IT team busy. To face this onslaught of technological demands without breaking the budget, campuses need a powerful, flexible and affordable ITSM platform. Read this eBook to learn how eight different colleges and universities are using Cherwell ITSM to achieve: • A higher level of productivity (for example, implementing a self-service portal for password resets that slashed service requests by 65 percent) • Faster service delivery (for example, cutting the global computer refresh cycle from three years to seven months) • Less configuration time (for example, one school reduced configuration time by 74 percent). To learn more about how leading campuses have easily and affordably improved their operational
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     Cherwell Software
By: Quantum Metric     Published Date: Oct 18, 2019
Attaining your customers’ undivided attention is a key challenge for any online business. This challenge is amplified, however, when they explore your brand via their mobile device. Using Quantum Metric’s unique dataset, this infographic showcases the importance of keeping your mobile visitors engaged. Mobile visitors purchase 4X less than desktop visitors among Fortune-500 companies.
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     Quantum Metric
By: ALE USA, Inc     Published Date: Nov 01, 2019
Today, most students in primary and secondary schools have never experienced life without the internet or smartphones. This reality is reflected in the classroom where digital learning processes and experiences are enhancing traditional textbooks and upending conventional classroom teaching methods. Online lessons, testing and assessments are now part of most curricula. Laptops, tablets and smartphones have become primary instruction tools for students, who are downloading an increasing number of online apps to enhance their digital learning experience. Teachers and lecturers alike rely on robust, reliable Wi-Fi across their campus to access the full range of teaching tools available to them.
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     ALE USA, Inc
By: Iovation     Published Date: Aug 02, 2019
The digitalization of business processes and the advent of mobile computing have given rise to the next generation of fraud. Cybercriminals have a variety of tools and techniques—as well as opportunities—to steal money and services. Furthermore, traditional fraud prevention tools often fail to stop this fraudulent activity. Companies need a new approach to fraud prevention—one that stops fraud early and preserves the user experience. Companies with an online presence must have the ability to: Detect and respond to fraudulent activity before incurring losses Leverage human insight and machine learning to identify advanced fraud Work with other fraud analysts to identify larger fraud trends and stop cybercriminals on a global scale Block more fraud while reducing fraud prevention costs This book explores how companies can leverage a next-generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
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     Iovation
By: Iovation     Published Date: Aug 02, 2019
Account takeover. Synthetic identities. The security risks that financial services and online merchants face are endless, and the fraud landscape is changing dramatically. You not only need to be aware of how it’s evolving, but how to address these threats, protect your customers and your brand. iovation has analyzed data from our consortium made up of six billion devices seen, 55 million fraud reports, and thousands of fraud analysts to determine the most significant fraud trends and what you can do to combat them.
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     Iovation
By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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     ttec
By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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     ttec
By: ttec     Published Date: Sep 13, 2019
According to the annual report on fraud and internet crime published by the FBI’s Internet Crime Complaint Center (IC3), a staggering total of more than $2.7 billion was lost through online fraud and financial crime in 2018, the last full year available. And according to the Federal Trade Commission (FTC), there were more than 1.4 million fraud reports in that same time period. Many of these fraud events involved brand impersonation or illegal activities conducted via a brand’s website. In other words, the trust and faith the public has in your brand can be used as a cover for illegal activities, making fraudsters’ schemes appear authentic or trustworthy. To keep the trust within your brand, download the whitepaper to learn how and why identifying and stopping online fraud is essential.
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     ttec
By: DRIP     Published Date: Aug 23, 2019
The Spice House has a long history of pioneering how spices are sold. Since 1957, its flagship brick-and-mortar location has been a go-to hub for grabbing a cup of coffee and taking in the full spice experience—smelling, grinding, tasting, touching, and talkin’ spices and their backstories with the owners. Today, The Spice House sells more than 400 spices, blends, rubs, and extracts across several retail locations and the ecommerce store. See how Drip ecommerce CRM helps The Spice House bring a great instore experience to their online space.
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     DRIP
By: DRIP     Published Date: Aug 23, 2019
The stretch from Thanksgiving Day to Cyber Monday is an online shopping free-for-all, but is your ecommerce store making as much money as it could on the biggest sales days of the year? This quick-look guide shows online store owners how to make more this holiday season. Your profits go up when the middleman goes out—so say “goodbye” to Amazon and “hello” to Drip as you cash in on Cyber Week.
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     DRIP
By: DRIP     Published Date: Aug 23, 2019
When it comes to how you communicate with customers, you’re faced with some big decisions—one of them being whether to use an ESP or ECRM. Both platforms can deliver your email, but beyond that, these tools are pretty different. Getting the right roster of marketing tools is critical no matter where your brand is when it comes to growth. If you’re just starting to sell online, you need platforms that won’t hold you back when you hit your stride. If you’re part of a long-standing enterprise, whichever platform you adopt needs to be able to handle anything you throw at it while exposing opportunities you might not have noticed before. See what each platform was built for, which companies benefit the most from each, and which you should choose to reach your brand’s goals.
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     DRIP
By: DRIP     Published Date: Aug 23, 2019
When online sellers first set up shop, they’re laser-focused on spreading their brand far and wide in order to rip open the customer acquisition floodgates. After all, the goal for any ecommerce startup is to get as many eyes as possible off the competition and onto their brand. But once an online store has found its footing and settled into some steady traction, a new obstacle rears its head: The Repeat Purchase. The truth is, most of your customers will be one-and-done shoppers with your store. But what would happen if you could turn more first-timers into lifers?
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     DRIP
By: Velaro     Published Date: Jun 11, 2014
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
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     Velaro
By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
Tags : live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales
     Velaro
By: PatSnap     Published Date: Sep 27, 2019
IP professionals require the utmost precision, flexibility, and speed in their workflows. However numerous challenges around disparate sources and tools can delay the IP process. This eBook lays out IP best practices online that will streamline various workflows to drive accurate and effective results, effortlessly. These are: 1. Performing more efficient patent searches 2. Unlocking value from patent portfolios 3. Structuring effective patent landscapes 4. Building more revealing reports 5. Mitigating bottlenecks via collaboration
Tags : research and development, intellectual property, innovation
     PatSnap
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