metrics

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By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
To be successful in today's safety-conscious and efficiency-minded marketplace, companies must combine compelling new technologies to offer the most convenient and effective business services and solutions. For monitoring remote tank sites, that means combining the intelligence of General Packet Radio Service (GPRS) communication with the risk mitigation properties of intrinsic safety.
Tags : business analytics, business management, business metrics, business intelligence, bi software, enterprise software, world telemetry, worldtelemetry
     WorldTelemetry, Inc.
By: WorldTelemetry, Inc.     Published Date: Mar 26, 2007
Companies that purchase fuels, chemicals, solvents and other products often have to make a choice: either reduce costs by keeping inventory levels low, risking run-outs and lost sales, or keep enough surplus inventories on hand to be prepared for unforeseen spikes in product demand, which tends to drive up inventory costs and market price risks.
Tags : inventory, fuels, chemicals, world telemetry, worldtelemetry, vmi, vendor-managed inventory, business intelligence, business metrics, analytical applications, business analytics
     WorldTelemetry, Inc.
By: TRIRIGA     Published Date: Apr 15, 2008
Workplace Performance Management: A strategic framework and system to align, measure and deliver greater shareholder value from workplace assets and operations. Corporations need to align workplace operations and assets to business strategies.  Workplace assets and operations must be measured and linked directly to stakeholder expectations to expose the true contributions of real estate to the organization.
Tags : workplace, performance, real estate, facility management, wpm, tririga, performance metrics, workplace strategy, tririga, human resource technology
     TRIRIGA
By: ProofSpace     Published Date: Sep 10, 2007
Read this paper and learn the principles that are prerequisites to enforceable electronic agreements as required by existing legal standards and electronic signature legislation.  This paper will also specify sixteen measurement criteria that can be used as metrics to assess whether the architecture of an electronic transaction will meet the requirements of admissibility.
Tags : proofspace, proofmark, signing key vulnerability, trustworthy time, authenticated time stamps, time existence of data, electronic postmark, asymmetric key cryptography, public key cryptography, time stamp, timestamp, time and data stamping, file authentication, x9.95, accredited standards committee x9, x9.95-compliant, transient key technology, electronic signatures, fda 21 cfr part 11, u.s. e-sign act
     ProofSpace
By: Interactive Intelligence     Published Date: Feb 21, 2013
This two part paper is a review of a remote agent case study. This first part looks at the issues faced and the benefits received from the people side of the project: How the agents and management of a remote solution can positively affect customers.
Tags : case study review, customer service metrics, interactive intelligence, remote solutions, knowledge management, enterprise applications, data management, business technology
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 26, 2013
Read this white paper, from Interactive Intelligence, on transforming a measurement program into a meaningful program. Follow these eight steps outlined in the white paper to truly create a meaningful measurement program.
Tags : transforming measurement programs, customer feedback, surveys, metrics, integrating scores, business metrics, enterprise applications, data management
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Sep 11, 2013
The customer service contact center thrives on performance metrics. These metrics provide operational insight into the efficiency of the customer service process, including how effectively customer service representatives are performing their duties — as well as how well customers are being served. Many performance metrics are as old as the contact center industry itself and are still in widespread use today. The purpose of this paper is not to disparage existing contact center performance metrics or to suggest that these metrics no longer matter. The authors acknowledge that the metrics that matter to the reader’s contact center are the ones that make sense in that particular situation. Rather, this paper explores some of the emerging metrics that specifically acknowledge and address the changing attitudes, objectives and definition of the contemporary contact center.
Tags : contact center metrics, interactive intelligence, contact centers, industry, representatives, performance metrics, customers, customer service process
     Interactive Intelligence
By: AT&T     Published Date: Jun 25, 2008
To maximize investments in mobile technology, companies must be able to measure productivity gains from mobile working. Professor Marco Iansiti of the Harvard Business School and Jay Jamrog, Senior Vice President of Research with the Institute for Corporate Productivity, offer advice.
Tags : productivity, mobility, mobile technology, mobile technologies, pda, at&t
     AT&T
By: Marketo     Published Date: Jul 31, 2012
The Definitive Guide to Marketing Metrics and Marketing Analytics shows marketing professionals how to talk the talk of C-level executives in terms of forecasting and reporting, and walk the walk to the revenue table by leveraging metrics that matter.
Tags : definitive, guide, marketing, metrics, analytics, marketo, roi, leans, velocity, projections, measurable, cycle, managment metrics, dashboards, lenskold, data management, business technology
     Marketo
By: ZSL Inc.     Published Date: Jul 20, 2009
Organizations have implemented enterprise applications such as ERP and CRM for business process execution but have failed to address the key enterprise asset: data. In the current economic environment, enterprises that fail to capitalize on their data assets jeopardize their cost structures and their earnings potential. It is vital for organizations to leverage their data assets to measure their business performance, identify the weak poles and strategic improvement spots to scale their business to new heights. Business Intelligence (BI), the recent innovation in IT, has emerged to be a potential hope for the organizations to build a strong business milieu without any new asset investments and utilizing the existing key assets of the organizations.
Tags : business intelligence, zsl, erp, crm, enterprise application, enterprises, investments, business transformation, olap, dashboards, metrics, business monitoring, enterprise applications
     ZSL Inc.
By: Godfrey     Published Date: Oct 24, 2008
Recently, however, the explosive growth of online media has changed the PR game, creating a deeper, richer two-way communication between a marketer and its target audiences. Now, marketers can use social media strategies and tactics to engage their audiences directly. Those tactics include press release optimization, online media monitoring and reporting, social media press releases, RSS feeds, blogs, podcasts, webcasts and a host of other emerging technologies.
Tags : godfrey, convergent, public relations, business-to-business, traditional pr, media relations, press kits, trade show support, feature articles, case histories, application stories, press releases, social media, blogs, podcasts, press releases, rss feeds, webcasts, press release optimization, online media monitoring
     Godfrey
By: RisingMedia     Published Date: Oct 14, 2008
Defining specific metrics for measuring the success of a Web site is a daunting task. The inability to identify proper criteria and meaningful calculations is hampering the e-business world's capacity to determine the value of corporate Web sites and to set appropriate budgets for their development.
Tags : emetrics, risingmedia, netgenesis, e-business, roi metrics
     RisingMedia
By: RisingMedia     Published Date: Oct 14, 2008
Starting in 2002, the first few years of the eMetrics Marketing Optimization Summit were formative for an those interested in measuring the ROI of online marketing. Technologies were revealed, processes suggested, partnerships formed and an industry found its voice.
Tags : emetrics, risingmedia, roi, online marketing, marketing optimization, wasp
     RisingMedia
By: OwlPoint, LLC     Published Date: Feb 11, 2009
IT Service Management (ITSM) is a proven, mature framework that can be utilized to support Green IT programs. Green IT and ITSM share common goals, such as operational efficiencies and metrics based improvements. Existing processes and supporting ITSM tools can easily be adapted to support Green IT initiatives. ITSM provides the structure to be successful as well as for documenting and sharing the achievements. This white paper explains how a service management framework can contribute to you.
Tags : owlpoint, itsm, green it, it service management, service management framework, it management
     OwlPoint, LLC
By: Subrago     Published Date: Apr 30, 2009
The key objective of this white paper is to highlight the key issues and discuss processes and controls required to build a high performing IT support organization.
Tags : it support, subrago, it costs, customer transaction, high performing it support, it dependency, tolerance level, production services, change management, itil, itil v3, efficiency, it infrastructure, cab, change advisory board, segregation of duties, zero down, metrics, hardware performance, database performance
     Subrago
By: Bazaarvoice     Published Date: Jan 26, 2011
In our second annual marketing survey, we surveyed CMOs in The CMO Club about their use,expectations, and measurement of social media, then compared the results to the previous year's survey. In short, 2009 marked the year CMOs embraced social media marketing but struggled to tie their strategies to the bottom line. Many evaluated engagement metrics created from social media- such as the number of click-throughs to the website or number of fans or followers - instead of evaluating business metrics like revenues and conversion. In 2009, CMOs aspired to tie social to the bottom line.
Tags : bazaarvoice, social marketing, ctr, engagement, crm, customer service, word-of-mouth, ugc, user generated content, brand loyalty, rss, customer satisfaction
     Bazaarvoice
By: IBM Software     Published Date: Jul 28, 2010
Designed for the sales executive, this series of research briefs focuses on the advent of metrics-based sales productivity and the new approaches delivering huge dividends to forward-thinking sales organizations.
Tags : ibm software, metrics-based sales productivity, sales executive, automation system, sales performance management, analytic
     IBM Software
By: IBM Software     Published Date: Jul 28, 2010
See how plans, financial reports and scorecards can help you manage performance across all data sources.
Tags : ibm software, ibm cognos, performance manager demo, financial report, sales performance, sales force, pipeline, customer behavior, business metrics
     IBM Software
By: SAS     Published Date: Sep 09, 2010
Collectively - representing more than 100 million unique visitors and more than a billion tweets per month - social media is a force too powerful to ignore. So how Do You Measure and Manage the Impact of Social Media?
Tags : sas, social media metrics, descriptive statistics, social network analysis, text analytics, measurement
     SAS
By: SAS     Published Date: Nov 04, 2015
How does marketing compare to a game of pool? Sometimes you hit a good shot – 9 ball corner pocket – like when you’ve marketed a product and your customer purchases it. But sometimes your shot misses, and you knock in your opponent’s ball. You could even knock your ball into the pocket, but mistakenly knock your opponent’s ball into a different pocket at the same time. Of course, you can’t predict everything in a game of pool – or in marketing. A campaign may reveal a weakness that sends customers scuttling to a competitor. A new product can cannibalize an existing product line. Customers could leave one of your legacy product lines to consume one of your newly launched products – perhaps causing you to lose some revenue. But unlike pool, it’s hard to observe and measure with the naked eye what’s happening in marketing. The way to improve your chances of success is to build a solid measurement plan that lets you define and measure diagnostic metrics.
Tags : sas, marketing analytics, data driven decision making, consumer behavior, marketing mix, networking, data management, business technology, data center
     SAS
By: redpepper     Published Date: Nov 08, 2010
Learn how one company is using digital media to move business metrics
Tags : digital media, business metrics, measurement tools
     redpepper
By: HP and Intel® Xeon® processors     Published Date: Sep 06, 2011
This solution brief explains the key business and technical differentiators that have made StoreOnce one of the leaders in the de-duplication market and helped organizations generate impressive total cost of ownership (TCO) metrics.
Tags : hp + intel, hp storeonce, data deduplication, tco, total cost of ownership, storage
     HP and Intel® Xeon® processors
By: Achievers     Published Date: Nov 08, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : employee engagement, business results, performance management, employee metrics
     Achievers
By: Interactive Intelligence     Published Date: Aug 30, 2011
Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
Tags : interactive intelligence, social media, multichannel contact center, art schoeller, communication channel, metrics
     Interactive Intelligence
By: Adaptive Planning     Published Date: Oct 18, 2011
Adaptive Planning is the worldwide leader in on-demand business performance management (BPM) solutions for companies and nonprofits of all sizes. Adaptive Planning's solutions allow finance and management teams to obtain real-time visibility into performance metrics, streamline financial planning and reporting, and drive better business decisions. By offering affordable annual subscriptions and rapid implementations, and by eliminating the need for new hardware and IT support, Adaptive Planning makes it easy to move beyond spreadsheet-based processes without the cost and complexity associated with traditional on-premise BPM applications.
Tags : webinar, adaptive, budget, finance, management, finance solution, business budget
     Adaptive Planning
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