bots

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By: MindTouch     Published Date: Mar 08, 2019
Better with knowledge management. To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
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     MindTouch
By: MindTouch     Published Date: Mar 08, 2019
Successful chatbot deployments depend on knowledge management. The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.
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     MindTouch
By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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     MindTouch
By: Akamai Technologies Australia     Published Date: Feb 07, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
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     Akamai Technologies Australia
By: Akamai Technologies Australia     Published Date: Feb 07, 2018
BOTS ARE PERSISTENT – IT’S A NUMBERS GAME.
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     Akamai Technologies Australia
By: Oracle     Published Date: Dec 19, 2018
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating .
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     Oracle
By: Oracle     Published Date: Dec 19, 2018
Transformation technologies like IoT, blockchain, AI, cloud security, autonomous and chatbots are all jostling for our attention. But which ones are considered important and which ones are businesses actually using? In August 201 8, we asked 4,000 senior decision - makers across 21 markets to tell us how they felt about the different technologies . Fascinated to find out?
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     Oracle
By: Automation Anywhere     Published Date: Feb 21, 2019
Robotic Process Automation was born with the vision of empowering business users to create software bots that could interact with enterprise systems just like humans. Its benefits include substantial time and cost savings, improved customer satisfaction, increased workforce morale, and the ability to build a competitive advantage over competitors. But to fully realize all these benefits, it’s important for businesses to select a solution with a robust RPA security architecture that supports core principles, such as least privileges and separation of duties while delivering end-to-end protection for the critical apps and sensitive data involved. This paper provides an overview of the industry’s highest standard for enterprise-grade security as demonstrated by the market’s leading Digital Workforce platform, Automation Anywhere Enterprise.
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     Automation Anywhere
By: Automation Anywhere     Published Date: Feb 21, 2019
Automation Anywhere’s flagship product is Automation Anywhere Enterprise – a RPA platform offering a variety of tools to help organisations develop, operate and manage RPA bots that automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work (for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments). Automation Anywhere Enterprise bots can add value both in unattended (server-based, lights-out operation) and attended (desktop-based, interactive) deployment configurations. In this report, MWD Advisors digs deeper into the features and capabilities of Automation Anywhere’s product portfolio, analysing its fast-growth trajectory and highlighting large-scale implementations.
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     Automation Anywhere
By: Oracle     Published Date: Mar 04, 2019
Technology adoption varies from sector to sector, company to company and department to department. We asked 4000 leaders about their views on technology to find out which had the potential to cause serious innovation. It might be surprising to know that although its adoption levels are lower than other emerging technologies, artificial intelligence is most exciting to HR leaders. However, chatbots are what people want to hear less about. How did the other 4 technologies fare? The results were fascinating.
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     Oracle
By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
Tags : decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
     IBM APAC
By: Akamai Technologies     Published Date: Aug 17, 2017
Das Mirai-Botnet nutzt Hunderttausende von internetfähigen Geräten, die nur über ein schwaches standardmäßiges Kennwort verfügen. Durch Installation von Malware übernimmt Mirai die Kontrolle über die Geräte und errichtet auf diese Weise eine weltumspannende Armee von infizierten Bots. Bis zum Zeitpunkt der Attacke durchsucht jedes betroffene Gerät das Internet nach weiteren angreifbaren Geräten und infiziert diese. Das Internet der Dinge besteht aus Milliarden von Geräten, die Daten senden und empfangen können und heutzutage fast überall anzutreffen sind. Private Sicherheits- und Unterhaltungsgeräte wie Internetkameras, digitale Videorecorder (DVR) und Router werden häufig mit der Mirai-Malware infiziert.
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     Akamai Technologies
By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : customer service, customer experience, artificial intelligence, chatbots, self-service
     Zendesk Ltd
By: Akamai Technologies     Published Date: Sep 11, 2017
There are many reasons why bots pose the most complicated threat to your online business - access to pools of IP addresses, ability to stay under the radar, highly persistent. Read what you need to know to stay in the know.
Tags : credential stuffing, ip security, threat protection
     Akamai Technologies
By: Akamai Technologies     Published Date: Sep 11, 2017
A compromised account is 17 times more valuable than a stolen credit card number. That’s why fraud bots, loaded with stolen credentials, use their lists of username/password pairs on thousands of websites. Credential stuffing bots can lead to data theft, customer identity fraud, and account takeover on your site. Learn about the risk to your business from credential stuffing bots in the Akamai infographic, Credential Stuffing 101: The Risk of Bots to Your Business.
Tags : credential stuffing, bot security, akamai, cyber security
     Akamai Technologies
By: Akamai Technologies     Published Date: Sep 11, 2017
Bots are responsible for 30% to 70% of website traffic. They have many purposes, range from good to middling to bad, and from simple to sophisticated. Bot management solutions vary a lot too. Vendors say they can solve your bot problems. Can they? The bot management market is evolving, with many vendors of different sizes, experiences and capabilities. It’s important to solve your bot problems without getting in the way of business. In this ebook, you’ll get insight into how to evaluate bot management solutions and understand what the differences mean for you.
Tags : credential abuse, bots, marketing, bot management, bot solutions
     Akamai Technologies
By: Akamai Technologies     Published Date: Mar 09, 2017
For many financial institutions, traffic from bots (aggregators, scrapers, crawlers) can account for up to 40-60% of their overall website traffic — from good bots engaged in essential business tasks to bad bots performing harmful activities. Banks, traders, asset managers, and insurers might know how much of their traffic is from bots, but what they may not know is the impact those bots may be having on their business. Read the report to learn more about: • Managing Financial Data Aggregators • How Bots Affect the Digital Experience • What a good bot looks like?
Tags : financial services, financial data, bots, bot management, website traffic, the digital experience
     Akamai Technologies
By: Adobe     Published Date: Apr 25, 2016
Im Zuge der Entwicklung des digitalen Ökosystems um das traditionelle Marketing entstanden isolierte Abteilungen, was unterschiedliche Botschaften, Kampagnen und Erlebnisse zur Folge hatte. Zur Schaffung einheitlicher und ansprechender Erlebnisse auf allen Kanälen ist großes Engagement im gesamten Unternehmen erforderlich.
Tags : marketing, customer experience
     Adobe
By: Akamai Technologies     Published Date: Sep 27, 2016
In this Akamai brief, we reveal the hidden burden bots and scrapers place on your website. You will know what bots and site scrapers are used for, and why blocking bot traffic is not the best solution.
Tags : akamai, bots, scrapers, bot traffic, security, cybersecurity, networking, knowledge management, enterprise applications, business technology
     Akamai Technologies
By: Oracle     Published Date: Aug 17, 2017
50% of guests do not want to be served by a robot but 80% of operators say robots will be cleaning restaurants by 2027 50% of guests want to be recognized without giving a name or loyalty card 54% of restaurant operators would like to see artificial intelligence helping with menu planning
Tags : anticipating, consumer trends, seeking innovations, enhance guest experiences
     Oracle
By: Oracle     Published Date: Aug 17, 2017
50% de los clientes no quieren ser atendidos por un robot, pero el 80% de los operadores dicen que los robots estarán limpiando restaurantes en 2027 50% de los clientes quieren ser reconocidos sin dar un nombre o tarjeta de fidelidad 54% de los operadores de restaurantes les gustaría introducir la inteligencia artificial en la gestión de la planificación de menús
Tags : predecir, las tendencias de, consumo y buscar, innovaciones que mejoren, las experiencias de los clientes
     Oracle
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
Tags : mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Credential stuffing is on the rise. Bots are getting smarter and malicious actors are getting more confident. Unfortunately, these advanced cyberattacks are also becoming more difficult to detect with standard security controls. Learn more about credential stuffing and how you can protect your business, your brand, and your customers from bots that commit fraudulent activity.
Tags : credential, bots, business, risk, management, security, cyberattacks
     Akamai Technologies Australia
By: Akamai Technologies Australia     Published Date: Feb 08, 2018
Websites provide online businesses with an unprecedented level of contact with customers and end users. However, they also place business information where it can be easily accessed by third parties – often using automated tools known as “bots”. For many organizations, bots represent up to 50% or more of their overall website traffic, from good bots engaged in essential business tasks to bad bots conducting fraudulent activities. Regardless of business impact, bot traffic can reduce website performance for legitimate users and increase IT costs. Organizations need a flexible framework to better manage their interaction with different categories of bots and the impact that bots have on their business and IT infrastructure.
Tags : control, visibility, customer, financial risk, web fraud, bots, infrastructure
     Akamai Technologies Australia
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