The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
Digital transformation has fundamentally disrupted global manufacturing. It’s not just a single technological advancement; it’s a full range of emerging technologies that are revolutionizing the industry. Social, mobile, Big Data, analytics, cloud, and the Internet of Things are re-defining every organization’s operating models. Within the next decade, many manufacturers will find themselves managing operations that are virtually unrecognizable from the past century.
Savvy marketers need savvy solutions.
Pega Marketing is a customer-centric marketing solution that leverages predictive and adaptive analytics to provide real-time marketing offers and treatments that help drive customer lifetime value. A Forrester Consulting study found that Pega Marketing achieved an overall Return On Investment (ROI) of 438%, and more than $64 million in incremental sales. Download the Forrester Total Economic Impact™ Study to fully understand how Pega Marketing helps improve customer retention, drives incremental sales, and creates across-the-board efficiencies.
What’s the best analytic approach for your business?
As technology has evolved, so has our ability to process data at an incredible rate, making it possible to perform what has become known as Anticipatory Analytics. While still a relatively new concept, anticipatory analytics is gaining prevalence as a methodology.
If you’re seeking to understand the future needs of your business before they show obvious signs, anticipatory analytics can’t be ignored.
In this document, you’ll learn:
• The advantages of anticipatory analytics
• The key enablers of anticipatory analytics
• How anticipatory can be leveraged for your business
• Why anticipatory can give you first-mover advantage
• When to use anticipatory or predictive analytics, based on your goals
Creating predictive analytics from alternative data has become the current focus of the biggest quant trading firms in the industry
The democratization of financial services data and technology, together with more intense competition, makes the needs of today’s market participants vastly different from those of previous generations. Firms must locate untapped sources of data for both public and non-public companies. This alternative data, such as payment data and other non-public information, from sources beyond the common channels, can be a predictive indicator of market performance; a difference maker in assisting firms as they develop models to evaluate their investments.
By combining our unique data sets with advanced analytics, traders, analysts and managers can seek predictive signals and actionable information utilizing their own models.
View our research report to learn how alternative data, our 'Information Alpha,' can help you earn differentiated investment returns.
Stories and statistics behind successful analytics projects
The adoption of analytics across the enterprise is accelerating, and with good reason. Analytics can offer a competitive advantage by helping to identify growth opportunities, circumnavigate risk and improve customer relationships. These insights are becoming crucial parts of the business strategy for executives representing a wide array of industries.
Check out our latest eBook to see how some of the world’s leading companies are using analytics to meet their needs. You’ll receive diverse examples of how organizations applied the latest statistical methodologies, such as: scorecard build, regression, decision trees, machine learning and material change to uncover meaning in data.
The examples represent global brands across critical industries – Financial Services, Insurance, High-Tech, Aerospace, Manufacturing and others – where analytics helped answer their most challenging questions.
It is easy to get overwhelmed by the plethora acronyms (RTBs, DMPs,DSPs, SSPs, 1PD, 2PD, 3PD) and knowing when each of them come into play.
Driven by data, Programmatic empowers modern marketers with the intelligence required to serve highly personalized ads. By bringing together First, Second and Third Party data at scale, you can target with increased precision and optimize campaigns in real-time.
With tech platforms consistently pushing the boundaries of what’s possible in digital advertising, the time for marketers to lean into programmatic is now.
Watch this 20 minute webinar with Mandar Dadegaonkar, an award-winning digital marketer and learn from his experience-based advise on:
• how to get started and use programmatic tactics that work
• insider secrets to boost ROI and improve campaigns
• potential pitfalls to watch out for
• guidelines for measurement and analytics
The 2017 CEI results indicate that brands have significant room for improvement in terms of satisfying customer expectations: On a scale from 0 to 100, the average CEI score is 33.
Download this white paper to find out more.
This Total Economic Impact (TEI) analysis has been prepared exclusively for you based on your inputs. The analysis provides a high-level estimate of the impact of implementing IBM customer behavior analytics solutions.
The analytics tools you’ve come to rely on probably haven’t kept pace with this rapid change, and may now be less effective. Systems may not be nimble enough to follow customer journeys across channels and time. Different platforms in different departments can’t talk to each other, so reporting is slowed. And it’s difficult to take proactive steps when your view of the total customer experience is a little blurry.
Download this white paper to find out more.
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of:
• Incident, Problem and Change Management
• Service Catalog & Self Service
• Performance Analytics "
Fueled by new technologies, expanding regulations and greater patient expectations, there’s a clinical content gold rush in the healthcare market. Sources and types of clinical content grow at an exponential rate and through increasingly refined input methods, including voice and improved OCR, clinicians capture more unstructured information about their patients than ever before. Making all clinically relevant content available together, in one place seems like a simple request. Must the response be so complex?
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered:
Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion
Slashed average page load speed by half
Correlated site performance with sales impact using predictive analytics
Established data-driven decision making for increased customer focus and revenue
Isilon scale-out NAS delivers the analytics performance and extreme concurrency at scale to feed the most data hungry analytic algorithms. Access this overview from Dell and Intel® to learn more.
Intel Inside®. Powerful Productivity Outside.
For nearly a decade, Cisco has published comprehensive cybersecurity reports that are designed to keep security teams and the businesses they support apprised of cyber threats and vulnerabilities—and informed about steps they can take to improve security and cyber-resiliency.
In these reports, we strive to alert defenders to the increasing sophistication of threats and the techniques that adversaries use to compromise users, steal information, and create disruption.
Download this whitepaper to find out more.
In today’s always on world, IT systems are so interdependent
with business operations that even a few minutes of downtime
can have big implications—for your productivity, reputation
and finances. New technologies like cloud, mobile, analytics
and social can help your business be more flexible and
responsive, but at the same time they increase your risk.
Many organizations struggle with a lack of visibility into how employees spend their time. What percent is spent in value-added activities, and what percent is spent idle or on activities not directly related to work objectives? Which applications do employees access, when, and for how long? Do the applications correlate with employee roles and assigned tasks?
To compete in the new environment of always connected, highly informed consumers, retailers need to leverage five trends to realize higher conversions and larger transaction sizes. Find out how you can apply these 5 trends to your business.
Thomson Reuters QA Studio, powered by Palantir, provides easy and rapid financial time series analysis, multi-asset class portfolio simulation, factor testing, and other portfolio analytics.
This paper will explore some of the market dynamics driving the financial volatility in healthcare and will explore how advanced analytics, with the right IT backbone and organizational competencies, can help organizations successfully identify ways to manage revenue cycle profitability.
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered:
Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion
Slashed average page load speed by half
Correlated site performance with sales impact using predictive analytics
Established data-driven decision making for increased customer focus and revenue
