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By: Mitel     Published Date: Jun 29, 2016
Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, thatís what most contact centres wereóa single site where agents commute to the office and complete their work at a fixed location. Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But thatís not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.
Tags : best practices, business optimization, business management, customer service, productivity, contact management
     Mitel
By: Dell Software     Published Date: Aug 31, 2016
This white paper guides you through the advantages so you can evaluate and adopt the best backup and recovery approach for your business.
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     Dell Software
By: uptime software     Published Date: Dec 06, 2007
You’ll learn what the 12 pitfalls of IT Systems Management really are, as well as the bridges you need to cross them. Learn what the big framework solutions don't want you to know, and why they might not be the answer for your IT Department. Learn to leverage what you have and your limited budget to get you the Systems Management tools and Solutions you need.
Tags : high availability, systems management, server management, network management, server, servers, it management, spending
     uptime software
By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure
     uptime software
By: Port25 Solutions     Published Date: Mar 09, 2012
The PowerMTA Management Console (PMC), v1.0, is a newly released web based enterprise and a scalable software solution. PMC allows for the centralized configuration, monitoring, and reporting of multiple PowerMTAT installations.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
This Whitepaper will attempt to address some frequently asked questions about the core differences between open source MTAs and commercial MTAs. It will also explain why making the switch may qualify as long term cost-effective investment.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTA has the ability to use the reputation of an existing IP address to warm up a new IP.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
What it does do, in its simplest form, is validate the integrity of the message, thereby assuring that it has not been tampered with during transit.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTA is a configurable and robust email solution to ensure emails are being delivered at an optimal rate, even if ISPs flag your network. Changes in ISP policy can be met easily with PowerMTA and are dynamically adjustable for any threshold.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTAT offers an extensive set of reports to help any organization determine if their mailings are being delivered, and subsequently, if the software is having a positive impact on business.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
One advanced new feature is the ability to extend to allow setting priorities to each recipient in the email queue. We call this feature Queue Prioriztion. It now has the ability in PowerMTAT to set the priority of a recipient of set of recipients.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
The end result of using PowerMTA is an improved return on investment and a greater confidence in your outbound email initiatives.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 09, 2012
Today's enterprise environments need fast, reliable and immediate execution of email messaging flow. And to successfully achieve greater deliverability, proven technologies need to be in place to optimize the messaging infrastructure.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 23, 2012
Using PowerMTA's VirtualMTA technology, Pure360 was in a position to easily provide dedicated IPs for their clients. and adhere to ReturnPath's certified sender requirements to maintain high inbox placement rates.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 23, 2012
After evaluating PowerMTA from Port25 Solutions, smartFocus' digital messaging objectives for enhanced inbox placement became a reality. Read the full case study to find out what Port25 can do for you and your business too!
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 23, 2012
As the chief crisis management solution nationwide, it is essential that eAlert utilizes a delivery system with maximum reliability, delivery performance, and reporting features to meet its clients' demands - PowerMTA was the only SMTP software flexible enough to supply these necessary features and easily integrate into eAlert's current system without interruption.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Port25 Solutions     Published Date: Mar 23, 2012
Find out how PowerMTA from Port25 Solutions, Inc., helps MailChimp deliver over 25 Million emails daily.
Tags : smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting
     Port25 Solutions
By: Coveo     Published Date: Nov 13, 2013
This case study details how CA leverages its entire knowledge ecosystem, consisting of more than 70 different systems, to bring relevant content directly into the context of support agents and customers.
Tags : enterprise search, advanced enterprise search, enterprise search solutions, customer service engagement, customer centricity
     Coveo
By: ForeScout     Published Date: Mar 28, 2017
Miercom analysts review results of its tests verifying the ForeScout platformís ability to quickly discover, classify and assess endpoints, including unmanaged BYOD and IoT devicesówithout agentsóand apply network and host-based controls to enforce security policy and remediation.
Tags : discover, classify, endpoints, miercom, byod, iot
     ForeScout
By: IBM     Published Date: Apr 04, 2016
When a cyber-attack occurs, you canít fix what you canít see. IBM BigFix employs a single agent on endpoints - internal or external, roaming or in a fixed location - for a real-time view that allows you to see vulnerabilities and threats, and instantly take action to avoid damage.
Tags : ibm, ibm bigfix, risk management, data security, security, knowledge management, enterprise applications
     IBM
By: IBM     Published Date: Jul 15, 2016
When a cyber-attack occurs, you canít fix what you canít see. IBM BigFix employs a single agent on endpoints - internal or external, roaming or in a fixed location - for a real-time view that allows you to see vulnerabilities and threats, and instantly take action to avoid damage.
Tags : cyberattack, ibm, security, access protection, business technology
     IBM
By: BzzAgent     Published Date: Nov 12, 2010
If you don't think social media ROI can be measured, you need to learn the truth. Social media and word of mouth are more influential than any type of advertising, but many companies are not measuring its impact on sales. Marketers approaching social media with a direct marketing mindset and organizing their programs with the right methodology can clearly determine its impact on sales and ROI.
Tags : bzzagent, social media, roi, ebook, direct marketing, twitter, facebook, branding
     BzzAgent
By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customerís perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
Tags : 
     Cisco
By: InMage     Published Date: Feb 18, 2009
Business-critical data and applications must be available around the clock or serious business disruption could result.
Tags : inmage, practical business protection, dr-scout, continuous data protection, cdp, encryption support, host-agents, control servers
     InMage
By: InMage     Published Date: Feb 18, 2009
It’s a fact: nearly 48 percent of first-time Disaster Recovery (DR) plan implementations fail due to inaccurate estimates of necessary resources. Due in large part to faulty methods of estimating resource requirements, such as analyzing logs generated by tape backup software, organizations come to conclusions that are drastically wrong.
Tags : inmage, dr implementation, rpo, recovery point objectives, drscout, disaster recovery, vx agent, data management
     InMage
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