Nucleus Research: Genesys PureCloud Makes Omnichannel Accessible


PureCloud was designed to simplify the way you manage customer relationships. Itís powerfully simple, fast and intuitive. But you donít have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.

From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about:

  • PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting.
  • Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization.
  • Current customer success stories and the future of PureCloud.

Tags : nucleus research, genesys purecloud, genesys, omnichannel, customer experience

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Published:  Feb 27, 2018
Length:  4
Type:  White Paper