Five ways to improve customer service

By: Mitel

Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, thatís what most contact centres wereóa single site where agents commute to the office and complete their work at a fixed location.

Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But thatís not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.

Tags : best practices, business optimization, business management, customer service, productivity, contact management

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Published:  Jun 29, 2016
Length:  8
Type:  White Paper