Powering Up Customer Experience: How utilities can reinvent their business model


Read this editorial to learn about the challenges and opportunities ahead for energy companies, and find out how utilities can use analytics to improve satisfaction by gaining insight into consumption and billing patterns—as well as the products and services that interest customers most.

Tags : ibm, analytics, energy, utilities, customer experience, social media, data, customer management, policy and law

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Published:  Feb 02, 2016
Length:  9
Type:  White Paper