The Forrester Wave™: Real-Time Interaction Management, Q3 2015

Teradata

In Forrester’s 35-criteria evaluation of real-time interaction management (RTIM) vendors, we identified the 11 most significant technology providers in the category — Adobe, Experian, IBM, Infor, Oracle, Pegasystems, Pitney Bowes, Salesforce, SAS Institute, SmartFocus, and Teradata — and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help customer insights (CI) professionals select the right partner for their RTIM needs.

Tags : application management, business analytics, business process management (bpm), cloud applications, desktop management, experian, forrester, integrated cloud solution, management fundamentals, marketing management software


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Published:  Sep 21, 2015
Length:  14
Type:  White Paper