Nucleus Research ROI Case Study: Trupanion and Aspect Hosted Contact Center

Aspect Software

Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspectís hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.

Tags : aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization, it management


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Published:  Nov 06, 2014
Length:  6
Type:  Case Study