The Fourth-Generation Service Desk, And Why Itís a Mandate Today

CA Technologies

Over the past 15 years, weíve seen generations of service management platforms come and goóbut many critical limitations persist. Consequently, IT organizations, and the businesses they serve, suffer from a lack of agility, poor service levels and high costs.

This paper offers a look at the obstacles of prior generations of service management platforms, and it reveals how a new generation of solutions addresses some of these fundamental limitations.

Download now to find out more.

Tags : service desks, service management platforms, service desk solutions, failing service desks, saas

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Published:  Aug 01, 2014
Length:  8
Type:  White Paper