Overland Footwear: Sharing a passion for customer service leads to higher engagement at Overland

By: IBM
IBM

Overland’s vision is to bring its valued customers the best range of quality fashion footwear. It needed a way to measure the effectiveness of its training and leadership development program to monitor workplace engagement. Learn how training at Overland Footwear keeps leaders connected to mission.

Tags : ibm, social business, smarter workforce, overland, training, mission, leaders


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Published:  Jul 07, 2014
Length:  4
Type:  White Paper