The Customer Service Balancing Act

By: Jive
Jive

Want to rein in support costs without sacrificing service quality and customer satisfaction? You can. New social business solutions eliminate the traditional service trade-offs, providing an optimal combination of assisted peer-to-peer support communities, call deflection, selective escalation and productivity-enhancing collaboration. The result? Reduced call volume and faster resolution times, happier customers and lower costs.

Tags : jive, customer service, customer satisfaction, social media, social business


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Published:  Feb 13, 2014
Length:  4
Type:  White Paper