When Customers Help Customers, Everyone Wins

By: Jive

Few companies can afford to answer every question from every customer on a momentís notice. But neither can they afford to alienate customers by ignoring them or by shunting them off into dead-end self-help systems that only waste time and increase frustration. Find out the new way to cut support costs, divert calls and make fans of your customers

Tags : jive, customer service, cut support costs, customers

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Published:  Apr 10, 2013
Length:  2
Type:  White Paper