In Customer Service, Teamwork Matters More Than Ever

By: Jive

For sales-focused companies, the cost of poor customer service can be awfully high. Less-than-stellar customer experiences erode loyalty, drive up churn and reduce revenuesóby as much as 20%, according to a recent study of over 1,300 global executives. Learn six key ways to immediately improve productivity and performance.

Tags : jive, customer service, social team collaboration, customer service success, customer loyalty

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Published:  Apr 10, 2013
Length:  3
Type:  White Paper