Practical advice for managing customer service in a Social world.

Jive Software

Your customers are demanding better answers, faster-and social media gives them a louder megaphone. Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.

Join Accenture, ThinkJar, and Jive for an interactive webcast about how social customer service solutions can help with this dilemma: increase customer satisfaction, lower costs, and increase support rep efficiency, all at the same time. Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A session.

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Published:  Mar 08, 2012
Type:  Webinar