5 Hidden Costs of Using "Free" and Legacy Remote Access and Meeting Tools for Support


Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?  LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.

Tags : support tools, customer support, technical support, technology, it support, service desk, help desk

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Published:  Mar 01, 2012
Length:  1
Type:  White Paper