5 Steps about ITSM and cloud computing:

CA Technologies

Written by Malcolm Fry, this whitepaper is based on the service lifecycle approach to service management and it provides a great foundation to organisations who  want to reduce risk and gain maximum benefit from cloud computing.

It provides a solid foundation on Cloud Computing while also exploring the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes.

Tags : ca. service management, it service management, cloud-computing, cloud, servicedesk, itsm, private-cloud, cloud computing

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Published:  Jul 06, 2011
Length:  32
Type:  White Paper