How Web 2.0 Is Transforming CRM - Leveraging Social Media to Improve the Customer Experience

By: SAP
SAP

Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company’s strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).

Tags : sap crm, web 2.0, social media


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Published:  Mar 29, 2011
Length:  4
Type:  White Paper