Featured Resources

Think Microgrid A Discussion Guide for Policymakers, Regulators and End Users

Think Microgrid: A Guide for Policymakers, Regulators and End Users” outlines the major issues now before the microgrid industry as crucial, early policy discussion... more
     

Community Microgrid Special Report

A Guide for Mayors and City Leaders Seeking Clean, Reliable and Locally Controlled Energy. This is a comprehensive look at Community Microgrids for U.S. towns and... more
     

2018 Gartner Report: Critical Capabilities for Contact Center Infrastructure, Worldwide

With artificial intelligence (AI) gaining ground, the right contact center infrastructure (CCI) can be the critical business differentiator for long-term flexibility... more
     

A Comprehensive Cloud and Hybrid IT Monitoring Strategy: Combine Packet and Active Test Monitoring

As enterprises become more distributed and migrate applications to the cloud, they will need to diversify their network performance management solutions. In particular,... more
     

“Staples Inc” case study: Customer services with virtual assistants

Incorporating Watson Assistant into their “Easy System”, Staples Inc. enhanced their ordering interface and product support to be more seamless, whether via their... more
     

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